Remove the paper jam carefully. We are unable to determine your warranty status for the product and serial number provided. Use different labels Use a different brand of labels. The carriage is stalled. The Power light blinks when trying to print labels The Power light blinks when trying to print labels. Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray.
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One or both of the cartridges might be incompatible with your product. HP Download and Install Assistant. Reset the printer Unplug the USB cable from the back of the product.
HP Deskjet D2400 Printer series
With the product turned ondisconnect the power cord from the rear of the product. Product has been exchanged: If these steps resolved the issueyou do not need to continue troubleshooting.
Clear the jam Follow these steps to check for and clear any jammed paper.
Make sure that the carriage can move freely across the width of the product. Press in the tab on the left of the door, and then pull out the door to remove it. Follow these steps to clean the paper rollers inside the product.
HP Customer Support – Software and Driver Downloads
Modify your browser’s settings to allow H; to execute. Find Solutions, ask questions, and share advice with other HP product owners. This tool applies to Microsoft Windows PC’s only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Insert the cartridge into its slot. The product prints a test report and aligns the cartridges. Please make a different selection, or visit the product homepage. If pieces of paper remain in the product, more paper jams can occur. Make sure that the type of paper listed in the Type is drop-down list matches the type of paper loaded in the product.
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| HP® Customer Support
Not sure which drivers to choose? Tap water can contain contaminants that damage the cartridge. Do not touch the copper-colored electrical contacts or the ink nozzles. Do not remove jammed paper at this stage.
HP Deskjet D Printer series Video Tutorials | HP® Customer Support
An ‘Incompatible print cartridge’ message might display on the computer After you have installed cartridges, an ‘Incompatible print cartridge’ message displays on the computer. Please try again shortly. Solution and Diagnostic Data Collection. Let HP identify any out-of-date or missing drivers and software.